Careers Details

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of Windows operating systems, Microsoft 365, networking concepts, and computer hardware.
• Strong communication and customer service skills.
• Good problem-solving and analytical abilities.
• Willingness to learn and work in a fast-paced environment.
• Willing to complete a minimum of 480 internship hours.
• Available to work onsite at Cebu Business Park, Cebu City.

Responsibilities

• Provide first-level technical support to end users through email, chat, phone, or ticketing systems.
• Assist in troubleshooting hardware, software, network, and user account-related issues.
• Log, track, and update support tickets accurately and in a timely manner.
• Escalate unresolved issues to the appropriate teams when necessary.
• Assist in documenting common issues, resolutions, and support procedures.
• Perform other duties and projects as assigned by the IT Team.